Common Queries/Problems
How long will it take you to answer my email?
Within 24 hours.
How do I know that you are a legitimate business?
We are a regular Chinese enterprise, and we can sell our products on this platform only after passing the examination of international certification.
Why haven't I received my order confirmation/dispatch emails?
There is a certain delay in receiving the Order Confirmation or dispatch emails. You can wait patiently or contact our customer service to get some help.
How come your prices are so cheap?
Because we have our own factory, there is no reselling to raise the price.
Ordering
How do I place an order?
Go to our website, select the product you want to buy, and click Buy now.
What is 'My Basket' and how do I use it?
Click 'Add to Car 'on the product page to Add the product to 'My Basket', then click on the shopping car in the upper right corner of the site to purchase the product added to 'My Basket' at the same time.
What payment methods are available?
For now, you can only use PayPal, but more payment methods will be available soon.
How secure are my credit card details?
Very secure. We don't have access to your credit card information.
Can I view the price of items in a different currency?
No, you can only see prices in your region and currency.
What will appear on my credit card statement?
Displays information about the order you purchased.
How do I know if you have received my order?
We will receive your order immediately after payment.
How long will it take to process my order?
We will process your order within 12 hours and deliver it within 24 hours.
Can I cancel my order?
Yes, you can cancel your order at any time before delivery. If you need any help, you can contact our customer service.
I think I may have been charged too much for my order. Why is this?
Affected by distance, different regions of the freight is not the same.
Delivery Information
What delivery methods are available?
Our goods will be sent to your country by air.
How long will it take to receive my order?
For the order placed will be packaged within 24 hour and delivered about 7-30 days.
My order has not arrived, what should I do?
Please be patient or contact our customer service.
How is my order packaged?
Your goods will be packed one by one in plastic foam and packed in boxes.
I think my package is lost, what can I do?
Please contact our customer service staff immediately and they will provide you with help.
Returns/Refunds
Can I return an item that I am not satisfied with for a refund/exchange?
Yes you can, but please contact our customer service first.
What can I do if I have received a faulty/damaged product?
Please contact our customer service who will help you.
Can I exchange the item I have received for something else?
No, you need to make sure that what you buy is what you want before placing an order.
Account Management
I can't login to my account, what do I do?
You can contact our customer service and we will reset your account.
What are the benefits of registering an account?
Easy for you to buy in our store.
What can I do if I forget my password?
You can contact our customer service and we will reset your account.
Can I change my personal details?
Yes, you can change your personal information at any time.
Can I change my newsletter subscription settings?
Yes,you can change your newsletter subscription Settings at any time.
Can I track my order status via my account?
Yes, you can track order status through your account.
Can I view a history of my orders?
Yes, you can check it in the order history.